facebook instagram twitter
1-800-696-4MTA
Mendocino Transit Authority

DIAL-A-RIDE Will Change Service Starting Sept. 1




Dial-A-Ride Limited to Seniors and Paratransit Riders Starting Sept. 1

MTA Expands Ukiah Dial-A-Ride Service Area, Drops Fare

 

Jose Jacinto uses Mendocino Transit Authority’s new recurring appointment option to schedule the Dial-A-Ride bus to pick him up from Mayacamas Industries weekdays at 3 p.m.

It’s 105 degrees outside but Jose Jacinto doesn’t seem to mind as he waits in the shade for the 3 p.m. Dial-A-Ride bus that will take him home from his day at Mayacamas Industries in Ukiah.  This is his daily routine, and several other Mayacamas clients with the same schedule file out to join him when the bus arrives at 3 p.m. sharp.

 

Mendocino Transit Authority’s Dial-A-Ride bus is equipped with advanced lifts and seat belts that help disabled and senior riders board and ride comfortably and securely, but Jose doesn’t need that.  He climbs the steps, greets the driver, and finds a seat.

 

Jose and Mayacamas customers are the types of people Dial-A-Ride was originally slated to serve—and, starting Sept. 1, once again will serve exclusively along with seniors. The new service is reservation-only.

 

“Dial-A-Ride has been open to the general public, but we don’t get many of those riders because the fares are too high and the wait times too long.  By transitioning back to a reservation service for paratransit and senior customers only, Dial-A-Ride can become more responsive and affordable for those in our community who really need and benefit most from this service,” said Carla Meyer, General Manager of MTA.

 

With the Sept. 1 change, Ukiah’s Dial-A-Ride will join virtually all other public transit companies in the state in providing exclusive, mandated paratransit so that all disabled and senior citizens in a community have access to transportation.

 

The revised service offers new benefits:

  • A subscription service for those who have recurring pick-up times, like Jose at Mayacamas Industries. Customers call MTA once to set up the subscription service and only call again if a ride needs to be cancelled.

 

  • An expanded service area that provides door-to-door service as far north as central Redwood Valley and east to Regina Heights, Deerwood, Manor Oaks, and Lake Mendocino.

 

  • Greatly reduced fares. Currently, a general public ride to Western Hills on the north end of Calpella costs $27.  Starting Sept. 1, seniors and disabled people can go there or further north to Redwood Valley for $6.

 

  • Guaranteed rides on the customer’s schedule. With 24-hour required advance reservations starting Sept. 1, MTA can coordinate buses and drivers to the customer’s schedule and eliminate wait times that are currently an hour or more. Reservations can be made up to two weeks in advance, and recurring rides can be scheduled out indefinitely.

 

After Sept. 1, a same-day ride will be available to those calling to request one only if another rider cancels a reservation.

 

To schedule recurring rides or make an advance reservation for the Dial-A-Ride bus, call (707) 462-1422 or (707) 462-3881.

 

For more information about Dial-A-Ride fares and expanded service areas, visit mendocinotransit.org.

 

Mendocino Transit Authority provides safe, low-cost and convenient public bus service throughout Mendocino County.