MTA Customer Service

MTA welcomes comments, complaints, and commendations from customers related to their experiences using MTA transit service. Customer input helps us to identify areas needing improvement, and commendations are always appreciated.

To leave a comment, complaint or commendation please follow this link which will take you to MTA’s customer service feedback page or to speak with a Customer Service Representative please call 707-462-1422.  Please be aware that MTA Transit Vehicle Operators do not accept complaints.

Any complaint that alleges discrimination based on Title VI or ADA Compliance should be labeled “Title VI” or “ADA Complaint” and sent to:

MTA Executive Director at 241 Plant Road, Ukiah, CA 95482.  By email to gm@mendocinotransit.org or by telephone at 707-462-1422.

Please read MTA’s Customer Complaint Policy here.

Notice:  MTA is a public agency JPA and is subject to California’s Public Records Act.  Therefore, your comments may be made available to our Board of Directors or anyone requesting them but MTA will always strive to protect our customer’s sensitive information such as addresses and telephone numbers.