ALERT!!—Take Note of Dial-A-Ride Changes
Dial-A-Ride is changing back to a service for disabled and senior customers only starting Sept. 1. Riders must make an appointment in advance.
The revised service offers new benefits:
- A subscription service for those who have recurring pick-up times. Customers call MTA once to set up the subscription service and only call again if a ride needs to be cancelled.
- An expanded service area that provides door-to-door service as far north as central Redwood Valley and east to Regina Heights, Deerwood, Manor Oaks, and Lake Mendocino.
- Greatly reduced fares. Currently, a general public ride to Western Hills on the north end of Calpella costs $27. Starting Sept. 1, seniors and disabled people can go there or further north to Redwood Valley for $6.
- Guaranteed rides on the customer’s schedule. With 24-hour required advance reservations starting Sept. 1, MTA can coordinate buses and drivers to the customer’s schedule and eliminate wait times that are currently an hour or more. Reservations can be made up to two weeks in advance, and recurring rides can be scheduled out indefinitely.
“Dial-A-Ride has been open to the general public, but we don’t get many of those riders because the fares are too high and the wait times too long. By transitioning back to a reservation service for paratransit and senior customers only, Dial-A-Ride can become more responsive and affordable for those in our community who really need and benefit most from this service,” said Carla Meyer, General Manager of MTA.
After Sept. 1, a same-day ride will be available to those calling to request one only if another rider cancels a reservation.
To schedule recurring rides or make an advance reservation for the Dial-A-Ride bus, call (707) 462-1422 or (707) 462-3881.